At Cannabis Creations, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. This Refund Policy outlines the terms and conditions for returning products and receiving refunds. ### 1. Returns We accept returns under the following conditions: - Items must be returned within **30 days** of the purchase date. - Items must be unused, unwashed, and in their original condition, with all tags and packaging intact. - Proof of purchase, such as a receipt or order confirmation, must be provided. ### 2. Non-Returnable Items Certain items are not eligible for return, including: - Customized or personalized products. - Gift cards. - Sale or clearance items (marked as final sale). ### 3. Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed as follows: - Refunds will be issued to your original payment method. - Processing times may vary depending on your payment provider but typically take **5-10 business days**. - Shipping fees are non-refundable unless the return is due to a defect or error on our part. ### 4. Exchanges We offer exchanges for defective, damaged, or incorrect items. To initiate an exchange, please contact us at [support@cannabiscreations.com](mailto:support@cannabiscreations.com) with details of the issue and a photo of the item. ### 5. Return Shipping - Customers are responsible for the cost of return shipping, except in cases where the return is due to a defect or error on our part. - We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item. ### 6. How to Initiate a Return or Refund To start the return process, please follow these steps: 1. Contact us at [support@cannabiscreations.com](mailto:support@cannabiscreations.com) with your order details and reason for the return. 2. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item. 3. Send the item back to the address provided, including your RMA number for faster processing. ### 7. Exceptions If you receive a defective or incorrect item, please notify us within **7 days** of delivery to qualify for a refund or exchange. ### 8. Contact Us For questions about this Refund Policy or to request a return, please contact us at: **Cannabis Creations** Email: [support@cannabiscreations.com](mailto:support@cannabiscreations.com) Phone: [Your Contact Number] Thank you for shopping with Cannabis Creations. We value your business and are committed to ensuring a seamless shopping experience.